Terms & Conditions

Last updated: 22 August 2026

Please read these Terms & Conditions ("Terms") carefully before using the website golavon.com (the "Website") or purchasing any product from us. By placing an order, browsing, or otherwise using the Website, you agree to be bound by these Terms.

1. Who We Are

This Website is operated by:

GOLAVON LIMITED Registered in England & Wales — Company Number: 17164826 Registered office: 29 High St, Ayr KA7 1LU, United Kingdom Website: https://golavon.com Email: contact@golavon.com Phone: +44 798 859 8701

GOLAVON LIMITED ("we", "us", "our", "GOLAVON") sells genuine digital software licenses, including Microsoft product licenses, to consumers and businesses in the United Kingdom and, where stated on the product page, internationally.

GOLAVON LIMITED is an authorised Microsoft Partner. Our partner status can be verified via the Microsoft Partner Center public directory using our Partner ID, available on request or as displayed on our Product Authenticity & Sourcing page. GOLAVON LIMITED is an independent reseller and is not owned by, operated by, or an official subsidiary of Microsoft Corporation. "Microsoft", "Windows", "Office", "Microsoft 365" and related marks are trademarks of Microsoft Corporation, used here for identification purposes only.

2. Products We Sell

2.1 We sell digital, non-physical software licenses, including but not limited to Microsoft operating systems, Office/Microsoft 365 suites, server products, and related activation keys or subscription credentials (each a "Product" or "License").

2.2 Each Product listing clearly states:

  • the type of license (e.g. OEM, Retail/FPP, Volume, or Cloud Solution Provider subscription);
  • whether the license is a one-time (perpetual) purchase or a recurring subscription;
  • the total price for the stated term, inclusive of all mandatory fees;
  • the method and estimated timeframe of delivery.

2.3 Product images used are for illustrative purposes (e.g. official box art or brand artwork) and do not imply that a physical item is shipped unless explicitly stated.

3. Orders, Pricing & Payment

3.1 All prices are displayed in GBP (£) and are inclusive of all taxes applicable at the time of purchase, unless stated otherwise at checkout.

3.2 We currently accept payment via the methods displayed at checkout (e.g. credit/debit card, and other supported payment processors). Payment is taken at the time of order.

3.3 We are not currently VAT-registered. If this changes, our VAT number will be added to this page and to invoices issued after the date of registration.

3.4 We reserve the right to refuse or cancel any order, including where: the Product is listed at an incorrect price due to a technical error, we suspect fraudulent activity, or we are unable to verify the license entitlement. Where an order is cancelled after payment, a full refund will be issued.

3.5 A contract of sale is formed only once we have accepted your order and, where applicable under Clause 5, you have expressly consented to immediate digital delivery.

4. Delivery of Digital Products

4.1 Our Products are delivered electronically — typically by email to the address provided at checkout, and/or via an order confirmation/download page — usually within minutes of successful payment, and in any event within the timeframe stated on the Product page.

4.2 It is your responsibility to provide an accurate email address and to check your spam/junk folder. If you do not receive your license within the stated timeframe, contact us at contact@golavon.com.

4.3 No physical item is shipped. Shipping cost for all Products is £0.

5. Your Right to Cancel — Digital Content

5.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have a 14-day right to cancel an online purchase without giving a reason.

5.2 This right does not apply once we have delivered your digital license, provided that: (a) you gave your prior express consent to us beginning delivery of the digital content before the end of the 14-day cancellation period; and (b) you acknowledged that you would thereby lose your right to cancel.

5.3 You provide this consent and acknowledgement at the checkout stage, before your order is completed and before delivery begins. If you do not wish to waive your cancellation right, do not proceed with checkout, and contact us instead to discuss delayed delivery.

5.4 This clause does not affect your statutory rights in respect of digital content that is faulty, not as described, or not fit for purpose under the Consumer Rights Act 2015 — see our Refund & Returns Policy and Cancellation Policy for how these are handled.

6. Subscriptions & Renewals

6.1 Where a Product is sold as a subscription (e.g. a term-limited Microsoft 365 license), the Product page and your order confirmation will clearly state: the length of the term, the renewal price, and whether the subscription renews automatically or expires at the end of the term.

6.2 Where a subscription automatically renews, we will provide advance notice by email before any renewal charge is taken, in line with applicable UK consumer protection requirements, and you will be able to cancel the renewal using the method described in that notice or by contacting us.

6.3 We do not charge for a renewal before the renewal date, and cancellation of a future renewal will not be made unreasonably difficult.

7. License Authenticity & Your Responsibilities

7.1 All licenses sold are genuine and are sourced through authorised channels consistent with our Microsoft Partner status. See our Product Authenticity & Sourcing page for details of how we source and verify licenses.

7.2 Use of any license is subject to the end-user license agreement (EULA) of the software manufacturer (e.g. Microsoft), which governs matters such as number of activations, permitted devices, and transferability. We are not the licensor and cannot vary the manufacturer's EULA terms.

7.3 You are responsible for ensuring the license type you purchase (e.g. OEM vs Retail vs Volume/CSP) is compatible with your intended use before completing your purchase. If unsure, contact us before ordering via contact@golavon.com.

8. Warranty & Support

8.1 Details of what is covered by our warranty on license validity and activation support are set out in our Warranty Information page.

8.2 Nothing in these Terms excludes or limits your statutory rights as a consumer under the Consumer Rights Act 2015.

9. Limitation of Liability

9.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

9.2 Subject to Clause 9.1, our total liability to you arising out of or in connection with any order shall not exceed the total amount you paid for that order.

9.3 We are not liable for indirect or consequential losses, including loss of profit, loss of business, or loss of data, arising from your use of a licensed Product, except where this loss was a foreseeable result of our breach.

10. Complaints & Dispute Resolution

10.1 If you have a complaint, please contact us first at contact@golavon.com so we can try to resolve it directly.

10.2 If we are unable to resolve a complaint to your satisfaction, you may refer certain disputes to an approved Alternative Dispute Resolution (ADR) provider; details will be provided on request.

11. Governing Law & Jurisdiction

11.1 These Terms are governed by the laws of England & Wales.

11.2 Any dispute arising out of or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England & Wales. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.

12. Changes to These Terms

We may update these Terms from time to time, including to reflect changes in law or in Google Merchant Center / platform policy requirements. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

13. Related Policies

These Terms should be read together with our:

14. Contact Us

Busnies name: GOLAVON LIMITED
Address:29 High St, Ayr KA7 1LU, United Kingdom
Phone: +44 798 859 8701
Email: contact@golavon.com

BUSINESS HOURS
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed