Refund & Returns Policy

Last updated: 4 October 2026

This Refund & Returns Policy explains how GOLAVON LIMITED handles refund requests, faulty or incorrect digital software licences, cancellation after digital delivery, subscription products, and approved refund payments on golavon.com. Because our products are supplied electronically, there is normally no physical item to return. This Refund & Returns Policy should be read together with our Terms & Conditions, Cancellation Policy, Billing Policy, Delivery Policy, and Warranty Information.

1. Refund & Returns Policy Overview

Our products are digital software licences or subscription products delivered electronically. We want customers to receive the product they ordered and to have a clear route for support if delivery, activation, or product accuracy does not match the order.

Situation

Typical next step

A paid digital order has not been delivered after investigation

We will work to complete delivery or provide the appropriate refund where fulfilment cannot be completed.

The supplied licence is invalid, previously redeemed, or does not activate as described

We will investigate and, where the claim is valid, provide an appropriate replacement or refund.

The product supplied does not match the edition or licence type ordered

We will correct the order or provide another appropriate remedy.

You change your mind after immediate digital supply has begun with the required consent

The statutory cancellation right may no longer apply; see Section 3 below.

You want to know how your Microsoft 365 term ends

Golavon does not charge renewals; any renewal is managed in your own Microsoft account.

2. When a Refund or Replacement May Apply

A refund, replacement, correction, or other appropriate remedy may apply where a digital product supplied by Golavon is faulty, not as described, incorrectly delivered, or cannot be supplied after payment. Examples include:

  • a paid order that we are unable to fulfil after checking the delivery issue;
  • a licence key that is invalid, was already redeemed before it was supplied to you, or does not activate as described;
  • a product that does not match the edition, licence type, or other material description shown on the order;
  • another confirmed fault with the supplied digital content that was not caused by incompatible hardware, misuse, or a breach of the applicable software licence terms.

Our own 30-day licence-validity warranty is explained separately in our Warranty Information. That commercial warranty does not replace statutory rights that may apply under the Consumer Rights Act 2015.

How to request help: email contact@golavon.com with your order number, the product purchased, and a clear description of the problem. Where relevant, include the activation error or other information that helps us verify the issue.

3. Refund & Returns Policy for Digital Content Cancellations

UK consumers normally have cancellation rights for many distance contracts. However, special rules apply to digital content supplied without a physical medium. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the cancellation right can be lost where the customer gives prior express consent for supply to begin during the cancellation period and acknowledges that the right to cancel will be lost once supply begins.

Where immediate digital delivery applies, our checkout process is intended to obtain the required consent and acknowledgement before supply begins. If a correctly supplied and working licence has already been delivered following that process, a simple change of mind may not qualify for a refund.

This does not remove rights that may apply where digital content is faulty, not as described, or otherwise fails to meet applicable consumer-law requirements. If there is an actual problem with the product supplied, contact us so the issue can be assessed on its facts.

4. Subscriptions and Renewals

Our Microsoft 365 products are prepaid 12-month subscriptions paid once at checkout. Golavon does not charge automatic renewals. Any renewal after the 12-month term is purchased and managed in your own Microsoft account.

This Refund & Returns Policy also applies to problems with subscription products you have bought from us, such as a code that does not redeem or does not match the plan ordered.

5. Physical Returns and Restocking Fees

Golavon currently sells digital, non-physical software products. Therefore, there is normally no parcel, disc, box, or card to send back, and we do not charge a physical restocking fee for these digital orders.

The word "returns" in this Refund & Returns Policy refers to the customer-remedy process for the digital products we sell rather than the physical return of merchandise. If Golavon ever lists a physical product, any product-specific return conditions will be stated separately before purchase.

6. How Approved Refunds Are Paid

We issue approved refunds within 14 days of approving your request. Approved refunds are normally sent back to the original payment method used for the order. After we issue a refund, the time needed for the amount to appear depends on the bank, card issuer, or payment provider.

As a general processing estimate, an approved refund may take around 5–10 business days to appear after it has been issued, although the payment provider may complete it sooner or later. Golavon does not control the banking network's final posting time.

7. Refund & Returns Policy: Misuse and Fraud

We may investigate refund or replacement requests where the available information suggests misuse, fraudulent payment activity, false claims, or use of a licence in a way that conflicts with the applicable software terms. We may ask for reasonable information needed to verify the order and the reported issue.

A genuine billing or product problem should be reported to us as soon as possible. Our Billing Policy explains how payment disputes and chargebacks are handled. Nothing in this section is intended to remove a customer's statutory rights.

Refund & Returns Policy Before You Buy

Before ordering, review the product page carefully to confirm the software edition, platform, licence type, device or user scope, subscription term where applicable, and compatibility information. Our Licence Terms explain how manufacturer licensing rules relate to the product supplied by Golavon.

If you are unsure whether a product fits your intended use, contact us before checkout. Clear product selection helps avoid avoidable activation, compatibility, and licensing problems after digital delivery.

8. Refund & Returns Policy Contact Details

Business Name: GOLAVON LIMITED
Company Number: 17164826
Registered Office: Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA, United Kingdom
Email: contact@golavon.com
Phone: +44 798 859 8701

Business Hours
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed