Cancellation Policy

Cancellation Policy

Last updated: 22 August 2026

This Cancellation Policy explains your rights to cancel an order or subscription with GOLAVON LIMITED ("we", "us", "our"), operator of golavon.com. It should be read together with our Terms & Conditions (Section 5, "Your Right to Cancel — Digital Content") and our Billing Policy (Section 4, "Auto-Renewal & Subscription Billing").

1. Cancelling Before Delivery

1.1 If you change your mind after placing an order but before your license has been delivered, contact us immediately at contact@golavon.com or +44 798 859 8701. If delivery has not yet begun, we will cancel your order and issue a full refund.

1.2 Because most licenses are delivered automatically and within minutes of payment, this window may be very short. We recommend contacting us as soon as possible if you wish to cancel.

2. Cancelling After Delivery — Digital Content

2.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers normally have a 14-day right to cancel an online purchase without giving a reason.

2.2 This right ends once we have delivered your digital license, because at checkout you are asked to give express consent for immediate delivery and to acknowledge that doing so ends your right to cancel (see Terms & Conditions, Section 5). This is a standard, legally-permitted exception for digital content that applies across the software resale industry — it exists because a delivered digital license or activation key cannot practically be "returned" once issued.

2.3 This does not affect your right to a remedy if the license we supplied is faulty, not as described, or does not work as it should — see our Refund & Returns Policy and Warranty Information for how these situations are handled, regardless of whether the 14-day cancellation window has passed.

3. Cancelling a Subscription / Auto-Renewal

3.1 If you purchased a subscription-based license (e.g. a term-limited Microsoft 365 product) and do not want it to automatically renew, you can cancel the future renewal at any time before the renewal date.

3.2 How to cancel a renewal:

  • Email us at contact@golavon.com with your order reference, or
  • Use the cancellation link/method provided in your renewal reminder email, or
  • Call us at +44 798 859 8701.

3.3 Cancelling a future renewal does not cancel or refund the current, already-paid term — your license remains valid and usable until the end of the term you already paid for. It simply stops the next charge from being taken.

3.4 We will send a confirmation once your cancellation request has been processed.

4. Cancellations by Us

We may cancel an order before delivery in limited circumstances, including: a genuine pricing or listing error, suspected fraud, or where we are unable to verify your license entitlement (see Terms & Conditions, Section 3.4). If we cancel your order, we will notify you and issue a full refund of any amount paid.

5. How to Request a Cancellation

Contact us with your order number and the email address used at checkout:

GOLAVON LIMITED
29 High St, Ayr KA7 1LU, United Kingdom
Email: contact@golavon.com
Phone: +44 798 859 8701
Company Number: 17164826

BUSINESS HOURS
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

We aim to respond to all cancellation requests within 1 business day.