Delivery Policy
Last updated: 4 October 2026
This Delivery Policy explains how GOLAVON LIMITED ("we", "us", "our"), operator of golavon.com, delivers digital software licences purchased through our Website. Our products are supplied electronically, so no physical parcel is shipped. This Delivery Policy should be read together with our Terms & Conditions, Cancellation Policy, and Refund & Returns Policy.
1. Delivery Policy for Digital Products
All products sold on golavon.com are digital, non-physical software licences. No physical disc, box, card, parcel, or printed licence is posted or delivered by courier unless a product page expressly states otherwise.
Because delivery is electronic, the shipping cost for digital licence orders is £0. Customers should make sure the email address entered during checkout is accurate and accessible before completing an order.
2. How Your Digital Licence Is Delivered
Under this Delivery Policy, your licence key, activation code, subscription information, and/or applicable account credentials are delivered electronically. Depending on the product, delivery may take place through:
- an email sent to the address provided during checkout;
- the order confirmation or download page displayed after successful payment; and/or
- other electronic fulfilment instructions stated on the applicable product page.
Where activation or installation steps are required, we provide the relevant information with the digital delivery or direct you to the appropriate manufacturer resources. Customers should always purchase the correct edition and confirm compatibility before ordering.
3. Delivery Policy Timeframe
Orders are delivered within 30 minutes after successful payment confirmation. Our standard digital delivery window is within 30 minutes after payment has been successfully confirmed.
In some exceptional situations, delivery may take longer. Examples include additional payment or fraud verification, an incorrect email address, temporary technical problems, or circumstances where additional order review is required. If a delay occurs on our side, we aim to provide an update as soon as reasonably possible.
If your licence has not arrived within 30 minutes and you have not received an update, contact us at contact@golavon.com or +44 798 859 8701 with your order number so we can investigate promptly.
4. If You Do Not Receive Your Licence
If you cannot find your digital delivery, please complete the following checks before contacting support:
- Check the spam or junk folder for the email address used at checkout.
- Confirm that the email address entered on your order is correct.
- Review the order confirmation or download page if one was provided.
- Allow a short period for payment confirmation if your bank or payment provider is still processing the transaction.
- If the licence is still missing, contact us with your order number and the email address used for the purchase.
Where a valid paid order has not been delivered correctly, we will review the order and take the appropriate next step in accordance with this Delivery Policy and our Refund & Returns Policy.
5. International Delivery
Because our products are delivered electronically, some licences may be available to customers outside the United Kingdom where the relevant product page indicates international availability. Software licences may still be subject to regional, language, account, device, or activation restrictions set by the manufacturer.
If you are purchasing from outside the UK and are unsure whether a particular licence is suitable for your region, contact us before ordering. Product-specific licence and usage rights remain subject to the applicable manufacturer terms and the licence type stated on the product page.
6. Immediate Digital Delivery and Cancellation Rights
By completing checkout for a product supplied immediately as digital content, you request that we begin electronic delivery without waiting for the standard cancellation period. Where required by law, checkout will ask for the applicable consent and acknowledgement before immediate supply begins.
Digital-content cancellation rights depend on the circumstances and applicable UK consumer law. For additional information, review our Terms & Conditions and Cancellation Policy. You can also review the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Delivery Policy and Customer Support
We want customers to understand how digital fulfilment works before placing an order. This Delivery Policy is intended to make the delivery method, expected timeframe, support process, and international availability clear. If a product page contains a product-specific delivery condition, that information should be reviewed together with this Delivery Policy before purchase.
7. Delivery Policy Contact Details
Business Name: GOLAVON LIMITED
Company Number: 17164826
Registered Office: Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA, United Kingdom
Email: contact@golavon.com
Phone: +44 798 859 8701
Business Hours
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed