Acceptable Use Policy

Acceptable Use Policy

Acceptable Use Policy sets out the rules for using golavon.com responsibly. This policy applies to everyone who visits, browses, or orders from the Website. It should be read together with our Terms & Conditions and Licence Terms.

Acceptable Use Policy Rules

When using our Website, you agree not to:

  • Provide false, incomplete, or someone else's identity or payment details when placing an order.
  • Use a stolen, unauthorised, or fraudulently obtained payment method.
  • Raise a chargeback or payment dispute in bad faith for a licence that we correctly delivered and the customer used. Please see our Billing Policy.
  • Create multiple accounts or orders to improperly claim refunds, promotions, or discounts more than once.
  • Use bots, scrapers, or automated tools to extract pricing, product, or other Website data at scale or to place orders automatically.
  • Attempt to gain unauthorised access to any part of the Website, our systems, or another customer's account or order.
  • Upload or transmit viruses, malware, or other harmful code through our contact forms or any other part of the Website.
  • Use the Website to harass, abuse, or threaten our staff or other users.
  • Use a licence purchased from us in a way that breaches the manufacturer's End User Licence Agreement. Please see our Licence Terms.
  • Use the Website for any unlawful purpose or in a way that breaches UK law or the rights of any third party.

Genuine security researchers should follow our Report Security Issues policy. You can also find information about UK computer misuse legislation on legislation.gov.uk.

Your Responsibility for Your Account and Orders

You are responsible for the accuracy of the information you provide at checkout. You must also keep any account credentials you create with us confidential.

If you believe someone has used your account or order without your permission, contact us immediately at contact@golavon.com.

What Happens If This Policy Is Breached

If we reasonably believe that someone has breached this policy, we may take action depending on the severity of the situation.

We may refuse, cancel, or delay an order. We may also suspend or close an account. In addition, we may withhold a refund or replacement that would otherwise be due where the claim itself was made in bad faith.

Where relevant, we may report suspected fraud to the appropriate authorities, our payment processor, or Microsoft. However, we'll always try to resolve a genuine misunderstanding directly with you first. We designed this policy to address deliberate misuse, not honest mistakes.

Reporting a Violation

If you believe someone is misusing the Website, including impersonating GOLAVON LIMITED or attempting fraud through our platform, please tell us at contact@golavon.com.

Contact Golavon Limited

Business Name: GOLAVON LIMITED
Registered Office: Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA, United Kingdom
Phone: +44 798 859 8701
Email: contact@golavon.com

Business Hours

Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed