Privacy Policy

Last updated: 22 August 2026

This Privacy Policy explains how GOLAVON LIMITED ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit golavon.com (the "Website") or purchase a digital software license from us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

GOLAVON LIMITED Company Number: 17164826 (registered in England & Wales) Registered office: 29 High St, Ayr KA7 1LU, United Kingdom Email: contact@golavon.com Phone: +44 798 859 8701 ICO Registration Number: [to be added once registered — see note to seller below]

We are the "data controller" of the personal data described in this Policy.

2. What Personal Data We Collect

We collect the following categories of personal data:

• Identity & contact data: name, billing address, email address, phone number.
• Order data: products purchased, license type, order value, order date, order reference.
• Payment data: we do not store full card details ourselves — payment is processed by our third-party payment processor (see Section 4), who provides us only with confirmation of payment and, where relevant, a masked card reference.
• Technical data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies (see our Cookie Policy).
• Communications data: any correspondence you send us (e.g. support requests, complaints).
• Marketing preferences: whether you have opted in or out of receiving marketing emails.

We do not knowingly collect any "special category" data (e.g. health, religious belief, ethnicity) and ask that you do not send us such data.

3. How We Use Your Personal Data & Our Legal Basis

We will never sell your personal data to third parties.

4. Who We Share Your Data With

We share personal data only with the following categories of recipients, strictly as needed to run our business:

• Payment processors (e.g. Stripe, PayPal, or other checkout provider used on the Website) — to process your payment securely.
• Email/delivery service providers — to send your license and order communications.
• IT hosting and website providers — to operate the Website and store order records.
• Microsoft, where required to validate, activate, or register a license on your behalf, consistent with our status as an authorised Microsoft Partner.
• Professional advisers (e.g. accountants, auditors) and regulators or law enforcement, where required by law.

Where any of these providers are located outside the UK (for example, in the United States), we ensure an appropriate safeguard is in place, such as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, before data is transferred.

5. How Long We Keep Your Data

• Order and transaction records: retained for 6 years to meet UK tax and accounting obligations.
• Account/support correspondence: retained for as long as reasonably needed to resolve your query, then deleted or anonymised.
• Marketing consent records: retained until you withdraw consent, plus a reasonable period to evidence compliance.

We do not keep personal data for longer than necessary for the purposes it was collected.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you;
• Rectify inaccurate or incomplete data;
• Erase your data ("right to be forgotten"), subject to our legal retention obligations (e.g. Section 5);
• Restrict or object to certain processing, including direct marketing;
• Data portability — receive your data in a portable format;
• Withdraw consent at any time where processing is based on consent (e.g. marketing emails), without affecting processing carried out before withdrawal.

To exercise any of these rights, email us at contact@golavon.com. We will respond within one month, as required by law.

If you are unhappy with how we have handled your data, you have the right to complain to the UK Information Commissioner's Office (ICO): www.ico.org.uk, or by phone on 0303 123 1113.

7. Cookies

We use cookies and similar technologies to operate the Website, remember your preferences, and (with your consent) measure site usage. Full details of the cookies we use and how to manage your preferences are set out in our Cookie Policy.

8. Security

We use appropriate technical and organisational measures — including HTTPS encryption, restricted access to customer data, and use of reputable, PCI-compliant payment processors — to protect your personal data against unauthorised access, loss, or misuse. No online system can be guaranteed 100% secure, but we take these risks seriously and review our safeguards regularly.

9. Children

Our Products and Website are intended for use by individuals able to enter into a binding contract under UK law. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law (including platform requirements such as Google Merchant Center policies). The "Last updated" date above shows the most recent revision. Material changes will be highlighted on the Website.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, contact us at:

Busnies name: GOLAVON LIMITED
Company Number: 17164826
Address:29 High St, Ayr KA7 1LU, United Kingdom
Phone: +44 798 859 8701
Email: contact@golavon.com

BUSINESS HOURS
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed