Billing Policy
Billing Policy explains how GOLAVON LIMITED processes payments for digital software licences on golavon.com. It covers pricing, payment methods, subscription billing, invoices, chargebacks and payment disputes.
Last updated: 22 August 2026
Billing Policy and Pricing
1.1 We display all prices on the Website in GBP (£). Prices include any mandatory taxes that apply at the time of purchase unless a product page clearly states otherwise.
1.2 GOLAVON LIMITED is not currently VAT-registered. Therefore, we do not add VAT separately to your order. If our VAT status changes, we will display the relevant VAT details on the Website and on applicable invoices.
1.3 Customers who use a card issued in another currency may pay conversion charges. Your card issuer or payment provider sets its own exchange rate and fees, which remain outside our control.
Accepted Payment Methods
We accept the payment methods shown during checkout. These may include debit cards, credit cards and other supported payment options.
Third-party payment processors handle card payments securely on our behalf. We do not store full payment card details on our own servers.
You can learn more about payment card security standards through the PCI Security Standards Council.
When You Are Charged
One-time or perpetual licence purchases: We charge the full purchase price when you place your order. We deliver the licence after the payment provider confirms successful payment.
Subscription licences: For term-based products such as eligible Microsoft 365 subscriptions, we charge the full amount for the stated initial term when you purchase the product.
If a subscription includes automatic renewal, the terms below also apply.
Auto-Renewal & Subscription Billing
If we sell a product as an automatically renewing subscription, we will clearly state this on the product page and during checkout.
We will also show the applicable subscription term, renewal period and renewal price where required.
Before an automatic renewal payment, we will send an email notice in advance. This gives you an opportunity to cancel before the renewal charge.
You can cancel a future renewal before the renewal date. Use the method shown in your renewal notice, your account area where available, or email contact@golavon.com.
If you do not cancel before the renewal date, we may charge the payment method on file for the next term at the applicable renewal price.
Failed or Declined Payments
If your payment provider declines a payment, we will not process the order or deliver the licence until you complete payment successfully.
For subscription renewals, we may retry a failed payment. We may also contact you so that you can update your payment details.
If we cannot complete the renewal payment, the subscription may lapse or end according to the applicable product terms.
Invoices & Receipts
We send an order confirmation or receipt to the email address provided during checkout.
If you require a formal invoice or a receipt in another format for accounting purposes, contact us at contact@golavon.com.
Because GOLAVON LIMITED is not currently VAT-registered, we do not issue VAT invoices unless our VAT registration status changes.
Chargebacks & Payment Disputes
If you believe we charged you incorrectly, contact us first at contact@golavon.com. This gives us an opportunity to review the payment and resolve genuine billing issues directly.
If you submit a chargeback or payment dispute, we may provide the payment provider with relevant order records.
These records may include proof of digital delivery, activation information and details relating to your agreement to immediate digital delivery where applicable.
If we reasonably determine that someone has deliberately abused the payment dispute process, we may suspend the relevant account or refuse future orders, subject to applicable law and our other policies.
Price Changes
We may change product prices from time to time. A price change will not affect an order that you have already placed and paid for.
For subscriptions, we will communicate any applicable change to a future renewal price before the next renewal charge.
Billing Questions
If you have a question about a charge, invoice, payment or subscription, contact us using the details below.
Contact Golavon Limited
Business Name: GOLAVON LIMITED
Company Number: 17164826
Registered Office: Unit 13 Freeland Park, Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA, United Kingdom
Phone: +44 798 859 8701
Email: contact@golavon.com
Business Hours
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed