FAQ
FAQ – Frequently Asked Questions
This FAQ covers common questions about Golavon software licences, digital delivery, activation, refunds, warranty, billing and customer support. Use this FAQ as a quick guide, and check the linked policies for full terms.
This FAQ is designed to help before purchase and after delivery. You can use the FAQ to check activation, licence types, billing and support. We review this FAQ regularly so the information stays aligned with our published policies. If your question is not covered in this FAQ, contact our support team before ordering. For policy-specific matters, use the links throughout this FAQ.
Last updated: 22 August 2026
Are the Microsoft licenses you sell genuine, or are they grey-market keys?
They're genuine. GOLAVON LIMITED is a member of the Microsoft AI Cloud Partner Program, and our partner status can be independently verified through our public Microsoft Marketplace partner profile. Product sourcing and licence terms depend on the specific offer and are described separately from our partner status. You can check our partner status yourself through the public Microsoft partner profile; the details are also explained on our Product Authenticity & Sourcing page if you want to verify before you buy.
How long does delivery actually take?
Orders are delivered within 30 minutes after payment. Our standard digital-delivery window is within 30 minutes, although exceptional delays can occur. Your licence is delivered by email and may also appear on your order confirmation page, giving you another place to check if the email is delayed. Full details are available in our Delivery Policy.
It's been over 30 minutes and I haven't got my licence — what now?
Check your spam or junk folder first. If your licence is still not there, email contact@golavon.com or call +44 798 859 8701 with your order number so our support team can investigate the delivery.
Can I return a licence once it's been delivered?
A change-of-mind refund may not be available once digital supply has begun with your consent, because there is no physical item to return. If a licence is faulty, invalid or not as described, contact us so we can assess the appropriate replacement or refund under our published policy. Full conditions are available in our Refund & Returns Policy.
What's the difference between OEM, Retail, and CSP licences?
An OEM licence is typically tied to the device on which it is first activated and may not be transferable. A Retail licence may offer different transfer rights, while CSP products can have different account, subscription or licensing terms. The exact licence type and applicable conditions depend on the specific product. If transferability is important to you, contact us at contact@golavon.com before ordering.
My key won't activate — what should I do?
Send your order number and the exact activation error message to contact@golavon.com. Our support team will review the issue and, where applicable, help resolve the activation or provide the appropriate remedy under our Warranty Information.
I bought a subscription — will you keep charging me automatically?
Renewal terms depend on the specific subscription and the terms shown when you order. Where recurring renewal applies, cancelling a future renewal does not normally affect the period you have already paid for. See our Cancellation Policy for further information about cancellations and renewals.
Is it safe to enter my card details on this site?
Payments are processed through third-party payment providers. We do not intentionally store your full payment-card number on our website. Our Privacy Policy and Billing Policy explain how payment and personal information are handled.
Do you charge VAT?
GOLAVON LIMITED is not currently VAT-registered, so VAT is not separately added to your order. If our tax status changes, the applicable information will be updated on the website and relevant order documentation. If you need an invoice for your records, contact contact@golavon.com.
Can you deliver to me outside the UK?
International availability depends on the individual product and any applicable regional activation or licensing restrictions. Because our products are digitally delivered, there is no physical shipping or customs process. Check the relevant product page or contact us before ordering if you are unsure whether a product is suitable for your country or region.
Why buy from GOLAVON instead of a cheaper listing I found elsewhere?
Software prices can vary for many reasons. We recommend comparing the licence type, region, product terms, seller information, customer support and sourcing information rather than price alone. GOLAVON LIMITED is a member of the Microsoft AI Cloud Partner Program and an independent software retailer. Our pricing reflects the product, licence terms, sourcing and support applicable to each offer.
How do I get in touch with a real person?
Email contact@golavon.com or call +44 798 859 8701.
GOLAVON LIMITED is a UK-registered company (Company No. 17164826).
Registered Office:
Unit 13 Freeland Park,
Wareham Road,
Lytchett Matravers,
Poole, England,
BH16 6FA,
United Kingdom.
See our Contact Us page for full contact details.