FAQ
Frequently Asked Questions
Last updated: 22 August 2026
Are the Microsoft licenses you sell genuine, or are they grey-market keys?
They're genuine. GOLAVON LIMITED is an authorised Microsoft Partner, and every license we sell is sourced through channels consistent with that status — not resold from cancelled subscriptions or unverified third-party marketplaces. You can check our partner status yourself in the Microsoft Partner Center public directory; the details are on our Product Authenticity & Sourcing page if you want to verify before you buy.
How long does delivery actually take?
Most orders arrive within a few minutes, and we guarantee delivery inside 30 minutes of your payment going through. Your license lands by email and shows on your order confirmation page too, so you've got a backup if the email is slow. Full details, including what happens in the rare case something takes longer, are in our Delivery Policy.
It's been over 30 minutes and I haven't got my license — what now?
Check your spam folder first — that's the culprit more often than not. If it's genuinely not there, email contact@golavon.com or call +44 798 859 8701 with your order number and we'll treat it as urgent, not join-the-queue.
Can I return a license once it's been delivered?
No, not just because you've changed your mind — you'll actually confirm this at checkout, since digital delivery is immediate and there's no physical item to send back. What you are covered for is a license that doesn't work: invalid keys, failed activations, or a mismatch with what you ordered get a free replacement or a full refund, no argument. The exact split is in our Refund & Returns Policy.
What's the difference between OEM, Retail, and CSP licenses?
An OEM license is typically tied to the device it's first activated on and can't be transferred; a Retail (FPP) license usually can be moved to a new PC; a CSP (Cloud Solution Provider) license is a subscription tied to your account rather than a device. Each product page states which type you're buying — if you need it to be transferable and you're not sure, ask us at contact@golavon.com before you order rather than after.
My key won't activate — is that on me or on you?
Assume it's on us until we've looked at it. Send your order number and the exact error message to contact@golavon.com and we'll either fix the activation or replace the license under our Warranty Information — you shouldn't be troubleshooting Microsoft's activation servers on your own.
I bought a subscription — will you keep charging me automatically?
Only if you let the renewal date pass without cancelling, and we'll email you before that charge is ever taken, so it shouldn't come as a surprise. Cancelling a future renewal doesn't touch the term you've already paid for — your license stays live until it runs out. See our Cancellation Policy for how to stop a renewal.
Is it safe to enter my card details on this site?
Yes — payment is handled entirely by PCI-DSS-compliant payment processors, and we never see or store your full card number on our servers. Our Privacy Policy and Billing Policy cover exactly what we do (and don't) hold.
Do you charge VAT?
Not at the moment — GOLAVON LIMITED isn't currently VAT-registered, so no VAT is added to your order. If that changes, it'll be reflected on the site and on your invoice from that point on. Need an invoice for your accounts anyway? Just ask at contact@golavon.com.
Can you deliver to me outside the UK?
Usually, yes, wherever a product page says international delivery is available — since there's nothing to ship, there's no customs or courier delay to worry about. The one thing to check is whether the software itself has regional activation restrictions, which are set by Microsoft, not us; ask before ordering if you're not sure your region is covered.
Why buy from GOLAVON instead of a cheaper listing I found elsewhere?
A much lower price on the same product is usually a sign the key came from an unauthorised source — a cancelled volume license, a stolen subscription, or a region-locked key sold outside its terms — any of which can get revoked without warning. We're an authorised Microsoft Partner selling through legitimate channels, which costs a bit more but means the license you get is actually yours to keep.
How do I get in touch with a real person?
Email contact@golavon.com or call +44 798 859 8701.
GOLAVON LIMITED is a UK-registered company (No. 17164826), based at 29 High St, Ayr KA7 1LU, see our Contact page for everything at a glance.