Billing Policy
Billing Policy
Last updated: 22 August 2026
This Billing Policy explains how GOLAVON LIMITED ("we", "us", "our"), operator of golavon.com, charges, bills, and processes payments for digital software licenses. It should be read together with our Terms & Conditions, Refund & Returns Policy, and Cancellation Policy.
1. Currency & Pricing
1.1 All prices on the Website are displayed in GBP (£), inclusive of all mandatory taxes applicable at the time of purchase, unless stated otherwise on the product page.
1.2 We are not currently VAT-registered. No VAT is added to your order at this time. If we become VAT-registered, our VAT number and applicable VAT will be shown on the Website and on your invoice from that date onward.
1.3 If you pay using a card issued in a currency other than GBP, your card issuer or payment provider may apply its own currency conversion rate and/or fees. These are outside our control.
2. Accepted Payment Methods
2.1 We accept payment via the methods displayed at checkout, which may include debit/credit cards and other supported payment processors.
2.2 All payments are processed by secure, PCI-DSS-compliant third-party payment processors. We do not store your full card details on our own servers.
3. When You Are Charged
3.1 One-time (perpetual) license purchases: your card is charged in full at the time your order is placed. Your license is delivered once payment is successfully confirmed (see our Terms & Conditions, Section 4).
3.2 Subscription licenses (e.g. term-based Microsoft 365 products): your card is charged the full amount for the stated initial term at the time of purchase. If your subscription automatically renews, see Section 4 below.
4. Auto-Renewal & Subscription Billing
4.1 Where a Product is sold as an auto-renewing subscription, this will be clearly stated on the product page and at checkout, along with the renewal price and renewal term.
4.2 Before any renewal charge is taken, we will send you an email notice in advance, giving you the opportunity to cancel before you are billed.
4.3 You can cancel a future renewal at any time before the renewal date using the method described in your renewal notice, your account area (if applicable), or by emailing contact@golavon.com. We do not make cancellation unnecessarily difficult.
4.4 If you do not cancel before the renewal date, your payment method on file will be charged automatically for the next term at the then-current renewal price.
5. Failed or Declined Payments
5.1 If a payment is declined, your order will not be processed and no license will be delivered until payment is successfully completed.
5.2 For subscription renewals, if a renewal payment fails, we may retry the charge and/or contact you to update your payment details before treating the subscription as cancelled or lapsed.
6. Invoices & Receipts
6.1 An order confirmation/receipt is sent automatically to the email address provided at checkout.
6.2 If you require a formal VAT invoice or a receipt in a different format for accounting purposes, contact us at contact@golavon.com.
7. Chargebacks & Payment Disputes
7.1 If you believe you have been charged in error, please contact us first at contact@golavon.com so we can investigate and resolve the issue directly — most billing queries can be resolved faster this way than through a card chargeback.
7.2 Raising a chargeback with your card issuer without first contacting us may delay resolution, and — because our Products are digital licenses delivered electronically — we reserve the right to provide evidence of delivery, license activation, and your consent to immediate delivery (see Terms & Conditions, Section 5) in response to any chargeback claim.
7.3 Fraudulent or abusive chargebacks (e.g. disputing a charge for a license that was successfully delivered and used) may result in suspension of your account and refusal of future orders.
8. Price Changes
8.1 We may change our prices at any time. Price changes will not affect an order you have already placed and paid for.
8.2 For subscriptions, any change to the renewal price will be communicated to you in advance of your next renewal, in line with Section 4.2.
9. Contact Us
For any billing question, contact:
Busnies name: GOLAVON LIMITED
Company Number: 17164826
Address:29 High St, Ayr KA7 1LU, United Kingdom
Phone: +44 798 859 8701
Email: contact@golavon.com
BUSINESS HOURS
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed